🌿 Vitariax – Return & Refund Policy

At Vitariax, your satisfaction and trust are our priority. If for any reason you’re not fully happy with your purchase, we’re here to make the process simple and stress-free.

1. Returns

• We accept returns within 30 days of delivery.

• Items must be unused, unopened, and in original packaging to qualify.

• To initiate a return, please contact us at support@vitariax.com with your order number and reason for return.

2. Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

• Opened supplements, powders, or consumable health products

• Personal care items that have been opened or used

• Personalized or custom-made products

• Clearance items marked as final sale

3. Refunds

• Once your return is received and inspected, we will notify you regarding approval.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Shipping fees are non-refundable, unless the return is due to our error (e.g., defective, damaged, or incorrect item).

4. Exchanges

• If you need an exchange (e.g., wrong product sent), please contact us at support@vitariax.com.

• Exchanges are subject to stock availability.

5. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the product and packaging.

• We’ll arrange a replacement or full refund at no extra cost.

6. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us

For return or refund inquiries, please reach out to our customer care team:
📧 support@vitariax.com
🕒 Monday – Friday, 9 AM – 6 PM (EST)